Will you include shipping charges in a refund? Prior to 45 days, we will include the shipping charges in your refund if: We shipped an incorrect item. We shipped a flawed product. Your items were damaged in transit. Related articles How do I start a return/exchange? How do I return or exchange an item at a store? What’s the policy for exchanges? How will refunds be processed? I bought an item in the United States. Can I return it to a Champs Sports store in Canada?