General Sneaker Release Reservation
Your participation in the sneaker release reservation program (“Sneaker Release Reservation Program”) is subject to the following terms and conditions (“Terms”):
Availability: Foot Locker, Kids Foot Locker, and Champ Sports sneaker release reservations are available for select products in Canada. To participate in the Sneaker Release entry process, head to the Releases tab in the mobile app, which displays all upcoming sneaker releases and the method by which customers can submit an entry for a release.
Participation Eligibility: You may submit an entry for a reservation as long as you are at least 14 years old and a Canadian resident and intend to use the shoes for your own personal, family or household purposes, and not for resale or other commercial purposes. Employees of Foot Locker, Inc. and its subsidiaries (“Foot Locker”), as well as the immediate family and household members of those employees, are not eligible to participate. Foot Locker reserves the right to decline to allow you to participate in any launch reservation in its sole discretion if it has cause to believe you do not meet these eligibility requirements or if your participation would violate these Terms, any restrictions or limitations that Foot Locker places on purchases, orders, reservations, or offers, or the terms and conditions of any other offers or programs offered by Foot Locker. You must also be a member of FLX Rewards in good standing to participate. Attempting to use a bot to submit an entry for a reservation will result in the deactivation of the account in question. For more information, please review our FLX Rewards terms and conditions.
- Submitting an Entry: How to submit your entry for the opportunity to purchase an upcoming release: 1. Open the app and log in 2. Select the “Releases” tab at the bottom of the screen 3. Select the sneaker release you want - look for “Entries Open” 4. Start Entry 5. Choose Your Size 6. Select your available entry option 7. Submit You are only allowed to submit an entry using one FLX account. After submission, you will have the opportunity to redeem points for Xtra Boosts. Please note that once you redeem your points for Xtra Boosts, you will not get them back, even if you aren’t able to secure a release. Submitting [NH1] an entry does not guarantee that you will secure a release reservation, even if you use Xtra Boosts. Foot Locker uses a weighted algorithm to determine which entries successfully secure a release. Whether you secure a release depends on a variety of factors, including the total number of entries submitted, customer loyalty and FLX Program membership tenure, your FLX Rewards Tier and the total number of Xtra Boosts applied by you and other entrants.
Multiple accounts used by an individual in an attempt to reserve more than the limited quantity per launch will not be considered.
Do not change your username and email address during the reservation process (it must match from submission, through reservation confirmation and pick up) or a successful reservation will not be considered.
Each reservation opportunity will have its own window of time to submit. Once the entry window closes, you will receive a push notification on the App reminding you to check whether your reservation submission attempt was successful. Please note that you must have notifications enabled to receive push notifications about your submission.
Entry options: Entry options include “store pickup” and “ship to me.” If you choose the “store pick up” option, and you’re selected, you must confirm in the app that you want to purchase the shoes within the allotted time of 60 minutes. Also, you must pick up the shoes in person at the designated store and [NH2] show a valid photo ID matching the name on your entry. If you choose the “ship to me” option, you must have a valid credit card on file and a verified phone number. If chosen, you agree that Foot Locker may place a temporary hold on your credit card for the full retail purchase price of the shoe, plus any taxes, shipping and handling, as applicable, pending the outcome of the reservation process.
Purchase Process for Successful Reservations: “Ship to me” option: If your reservation submission attempt was successful for the “ship to me” option, the credit card you used for the reservation will be charged automatically for the full retail purchase price of the shoe plus any taxes, shipping and handling, as applicable, and the shoes will be shipped to the primary shipping address associated with your account. “Store pickup” option: If your reservation submission attempt was successful for the “store pickup” option, you must confirm in the App whether you want to purchase the shoes within the allotted time of 60 minutes. If you do not confirm within the allotted time, your reservation will be forfeited. You will then be given instructions on how to purchase the shoes at a specific store, date, and time. To purchase the shoes, you must show a valid photo ID that matches the name on your entry. You must pick up your release by 5pm local time, or the time indicated on your confirmation screen. If not, your reservation will be forfeited. Anyone who does not purchase or pick up the shoes by the deadline in accordance with these requirements will not be allowed to purchase the shoes. Foot Locker reserves the right to extend the deadline for special circumstances at Foot Locker’s sole discretion, and to substitute shoes if the reserved shoes are not available for any reason.
Restrictions on Use of Gift Cards and Other Forms of Payment: Selecting the “ship to me” option for sneaker releases currently requires the use of a credit card for the reservation, and ultimate purchase for successful reservation submissions. Gift cards, FLX Cash, and other forms of payment may not be used for the “ship to me” option at this time. Use of a Foot Locker gift card in connection with a purchase of reserved shoes in-store option is subject to the terms and conditions applicable to Foot Locker gift cards, available at footlocker.com/giftcards.html, as well as these Terms. If Foot Locker suspects that gift cards or any other forms of payment are being obtained, used, redeemed, or applied to any purchase, reservation, or order contrary to these Terms, the gift card terms and conditions, restrictions or limitations that Foot Locker places on purchases, orders, reservations, or offers, or the terms and conditions of any other offers or programs offered by Foot Locker, Foot Locker reserves the right, in its sole discretion and without prior notice to you, to: (a) cancel, suspend, or limit any purchases, orders or reservations, (b) refuse to accept gift cards in connection with particular purchases, orders, or reservations, (c) limit the number of gift cards that may be used for any purchase, order or reservation, (d) require an alternative form of payment, and/or (e) cancel, suspend, or terminate accounts, memberships or the ability to use certain services or programs. If Foot Locker takes any of these actions, Foot Locker will not refund any points you redeemed for Xtra Boosts.
General Conditions: By submitting an entry, you indicate your agreement to these Terms and Foot Locker’s discretion to make decisions regarding the Program. In the event that the reservation process is impaired in any way, Foot Locker reserves the right to modify or cancel the process. Foot Locker reserves the right to disqualify and seek damages from any individual who tampers with the operation of the Sneaker Release Reservation Program, violates these Terms, or acts in a disruptive manner. In such cases, Foot Locker will not refund any points the individual had redeemed for Xtra Boosts. Foot Locker’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
Limitations of Liability[NH3]: By participating, you agree that Foot Locker, its parent, subsidiaries, affiliates, and each of their respective officers, directors, employees, and agents, to the maximum extent permitted by applicable law, shall not be liable to you or any third party for: (a) any damages arising out of your participation in the Program except to the extent caused by Foot Locker’s intentional misconduct, recklessness, or gross negligence, and (b) any indirect, special, punitive, exemplary, aggravated, incidental or consequential losses or damages, including lost profits, regardless of whether such damages were foreseeable and regardless of whether we were advised of the possibility of such losses or damages. These limitations shall apply to all claims and theories of liability to the maximum extent permitted by applicable law.
Privacy: Information you submit as part of the Program will be governed by the App’s Privacy Policy.
Disputes: Except where prohibited by applicable law,[NH4] you agree that any disputes, claims, and causes of action arising out of, or connected with, the Program shall be resolved individually, without resorting to any form of class action, and exclusively by the appropriate court located in the province or territory in which you reside. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms, your rights and obligations, or the rights and obligations of Foot Locker in connection with the Program, shall be governed by, and construed in accordance with, the laws in effect in the province or territory in which you reside.
- Additional Details: For additional requirements and details, please see our Sneaker Releases FAQ page.
Updated: May 2026