We endeavour to ensure that the Policy and related practices and procedures are consistent with the following four principles:
Persons with a disability must be treated as valued customers as deserving of service as any other customer.
- Equality of Opportunity
Persons with a disability should be given an opportunity equal to that given to others to obtain, use and benefit from our goods and services.
Wherever possible, persons with a disability should benefit from our goods and services in the same or similar place and in the same or similar manner as any other customer.
In circumstances where integration does not serve the needs of the person with a disability, goods and services will, to the extent possible, be provided in another way that takes into account the person’s individual needs.
Goods and services must be provided in a way that respects the independence of persons with a disability.
To this end, we will always be willing to assist a person with a disability but will not do so without the express permission of the person.